ELIJAH JACK

Customer Success | Customer Service | Data Analysis

Port Harcourt, NG.

About

I am a Data Analyst and Customer Experience Professional with experience across the logistics and banking sectors. Currently serving as a Customer Service Representative at Intels Nigeria Limited, I manage customer inquiries, complaint resolution, service tracking, reporting, and cross-functional coordination to ensure timely and effective customer support. Alongside my customer experience expertise, I leverage Excel, SQL, Power BI, and Python to analyze data, build dashboards, identify trends, and generate insights that support business performance and customer satisfaction.

Work

INTELS NIGERIA LIMITED

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Customer service specialist

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Summary

Led customer service operations at INTELS, managing inquiries, resolving escalations, and ensuring high satisfaction across multiple digital channels.

Highlights

Respond to customer inquiries and complaints through email, phone, and digital communication channels.

Generate and manage service tickets using SAP for issue tracking and escalation.

Coordinate with internal departments to ensure timely resolution of customer concerns.

Monitor escalated complaints and follow up to ensure satisfactory outcomes.

Maintain customer service trackers and complaint records using Excel.

Prepare daily operational and customer service performance reports.

United Bank For Africa

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Customer Service Officer

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Summary

Delivered exceptional customer service at United Bank for Africa, managing high volumes of interactions and optimizing service delivery through cross-functional collaboration.

Highlights

Managed customer relationships by providing personalized support across multiple banking services.

Resolved complex customer issues while maintaining high customer satisfaction.

Worked closely with internal teams to coordinate solutions and improve customer experiences.

Maintained detailed CRM records and customer documentation.

Collected customer feedback and identified opportunities for service improvements.

Built trust with customers through consistent follow-up and professional communication.

Education

Chartered Institute of customer Relationship management (CICRM)

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PGD Customer Relationship management/Service Marketing

Rivers State Polytechnic Bori, Rivers State

Bori, Rivers State, Nigeria
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Higher National Diploma (HND) Insurance

Rivers State Polytechnic Bori

Bori, Rivers State, Nigeria
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National Diploma (OND) Insurance and Risk Management

Community High school Ekparakwa

Ekparakwa, Nigeria
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High School Diploma West African Senior School Certificate Examination (WASSCE)

Government primary school, Mbon Ebre

Mbon Ebre, Nigeria
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Primary School First school leaving Certificate (FSLC)

Languages

English

Certificates

Data Analysis

Quantum Business School

AI CAREER ESSENTIAL CERTIFICATE

ALX

ALX Virtual Assistant program

ALX

CX School of Excellence Programme

UBA Academy

Skills

Technical Proficiency

Microsoft Office Suite, Word, Excel, PowerPoint, Outlook, CRM Systems, SAP, MySQL, Python, Database Management, Data Entry, Data Tracking, Spreadsheet Management.

Digital Marketing

Digital Marketing Campaigns, SEO, PPC, Market Research, Campaign Performance Analysis, Lead Generation, Brand Awareness, Social Media Management, Analytics Tools.

Organizational & Professional Skills

Attention to Detail, Multitasking, Time Management, Organizational Skills, Team Collaboration, Leadership, Goal Achievement, Written Communication, Verbal Communication, Empathetic Communication, Professional Communication, Data Accuracy, Regulatory Compliance.

Customer Service & Support

Email Support, Chat Support, Phone Support, Social Media Support, Messaging Platforms, Issue Resolution, Customer Issue Management, Customer Satisfaction, Problem Solving, Proactive Communication, Customer Retention, Business Reporting.